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The Helpline MSW intern will be part of the Helpline team to support NAMI Chicago’s mission by providing direct support to individuals and families seeking support from the NAMI Chicago Helpline. The NAMI Chicago Helpline provides information, resource referrals and emotional support to people living with a mental health condition, their family members and caregivers, mental health providers and the public. Through empathic, active listening, MSW interns gain understanding of concerns that led to caller engagement with the Helpline and explore subsequent needs. Helpline MSW interns often support individuals and families with sensitive human service issues while projecting a non-judgmental attitude that allows those requiring assistance to feel heard and supported as they navigate the healthcare system.
