Part Time Florida-Based Helpline Counselor
About The Position
About us: 211 Broward is a free, anonymous, 24-hour helpline offering listening support, information, referral, and crisis services. We provide every caller with a place to turn to when they need answers to life’s challenges--big or small--by connecting them with nearly 3,800 programs and services that are available in their area. We are a fast-paced crisis, information, and referral virtual call center that fills a critical need in the communities we serve. About this position: We are seeking compassionate helpers who are knowledgeable, motivated, goal-oriented, technologically capable, and enthusiastic to fill multiple Helpline Counselor positions. Daily tasks include performing crisis/suicide intervention services, basic needs/safety assessments, and providing information, community service referrals, and supportive listening over phone or virtual chat. We think the ideal candidate is someone who: Is willing and able to learn our approach to crisis counseling through training and experience Has demonstrated the ability to conduct self-care Shows compassion, empathy, and respect to people from different cultures and backgrounds Prefers to work autonomously once adequately trained Is motivated to grow and learn in the position through training and coaching Is passionate about assisting others and has a background in service Is technologically savvy and able to take notes while talking or listening Is looking for flexible, part time work If this describes you, please read on!
Requirements
- Be a Florida resident residing within the state
- Have a secure, quiet, and confidential workspace with reliable internet
- Be free from caregiver responsibilities during work hours
- Be able to pass a level two (2) DCF background check and drug test prior to employment
- A bachelor's degree (or higher) in psychology, human services, education, mental health, social work, early intervention, or a related field, coupled with one (1)+ years of experience in crisis and suicide intervention, counseling, therapy, and assessment techniques, or experience working in children's behavioral health, substance use, or the special needs system of care OR An associate's degree plus two (2)+ years of experience in suicide/crisis intervention
- Have a minimum typing speed of 30 WPM
- Be comfortable with a phone and virtual chat-based work environment
- Be available for 16-29 hours per week with a consistent schedule (flexible and accommodating options available)
Responsibilities
- Performing crisis/suicide intervention services
- Basic needs/safety assessments
- Providing information, community service referrals, and supportive listening over phone or virtual chat
Benefits
- Part Time employment at a rate of $20/hr
- 100% paid training, plus future opportunities for employer-sponsored certifications
- Flexible scheduling
- Work supplies such as company laptop, mouse, headset, paper, and pens
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
