Helpdesk (US Citizenship REQUIRED)

Geologics • Charlotte, NC

9h • Onsite

About The Position

The candidate will be responsible for efficiently managing and resolving a high volume of helpdesk inquiries via email and phone. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Requirements

• US CITIZENSHIP IS REQUIRED
• Strong communication and interpersonal skills
• Basic technical knowledge and problem-solving skills
• Ability to work independently in a fast-paced environment, prioritizing tasks effectively, and managing multiple responsibilities with excellent organizational and time management skills
• Previous experience with the Ivalua Source-to-Pay platform
• 3+ Years with High School Diploma | 1+ Years with AA

Responsibilities

• Process and respond to helpdesk emails and phone calls in a timely and professional manner
• Troubleshoot and respond to suppliers with solutions to their inquiries
• Manage and maintain accurate records of helpdesk interactions
• Provide exceptional customer service and ensure a positive experience for all users

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED