iPower Technologies is a growing IT Managed Services provider offering computer and network support to its nationwide base of clients. We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove service and strives to provide support and sympathetic ear when things are going wrong for the client. Exemplary work ethic combined with consistent performance, reliability and attendance are top priorities. They seamlessly transition from desktop support to server and network issues, depending on the moment and demands of the day The right candidate must have 6+ years of experience in a fast-paced Business IT Support Environment. Tier 3 Support Technicians are responsible for setting up and maintaining client systems. They ensure that systems on the company's network, especially the servers, run smoothly and securely. This includes networks, servers, on-premise environments, and in the cloud. Serve as an escalation point for Tier III support issues that are escalated from our Tier I and Tier II technicians. Additionally, candidates must also be well organized and can prioritize multiple tasks. Candidate must work well under pressure and tight deadlines. This position requires schedule flexibility to accommodate project deadlines, urgent issues, and after-hour maintenance calls from time to time. Candidate must be detail-oriented and understand the importance of properly documenting work and logging time in a professional services environment.