Helpdesk Technician

Brazosport College • Lake Jackson, TX

402d

About The Position

The Helpdesk Technician position at Brazosport College is a full-time role within the Information Technology department. The technician will provide client support through various channels, including phone, email, and chat, addressing issues related to user accounts, computers, printers, networks, and phones. The role involves monitoring work orders, providing first-line technical support, and assisting with campus events and equipment installations.

Requirements

• High School Diploma.
• One year of experience working in a Helpdesk and/or direct client support environment with computer software and hardware.
• Extensive knowledge of Microsoft Applications.
• Excellent interpersonal, written, and oral communication skills.
• Excellent organizational, prioritization, and planning skills.
• Skills that enhance one's value to the institution.
• Exceptional employment or educational qualifications may be given special consideration.

Nice To Haves

• Associate degree from a regionally accredited college.

Responsibilities

• Provide client support via phone, email, and chat services regarding user account, computer, printer, network, and phone-related problems.
• Enter and monitor all work orders for the Client Services team to ensure completion.
• Provide first-line technical support using remote desktop tools and onsite visits to resolve issues.
• Document and escalate issues to the technician or systems group when necessary.
• Perform maintenance checks on all campus areas.
• Prepare and track all IT loaner equipment.
• Assist technicians and other staff with campus events, equipment installations, and lab preparations.
• Maintain processes and documentation of Client Services.
• Create, maintain, and troubleshoot employee and student computer user accounts.
• Participate in training and learning as needed.
• Perform other duties of a similar nature as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED
• Number of Employees: 251-500 employees