Helpdesk Technician

Arinc International Of Canada Ulc • Offutt Air Force Base, NE

401d

About The Position

The Help Desk Technician at Raytheon will serve as the first line of defense in resolving Cloud interface issues, responding to customer support requests, and managing issues through a ticketing system. This role is critical in ensuring the functionality of AFW Enterprise Cloud transmission systems and providing support to end users at a customer site in Omaha, NE.

Requirements

• Typically requires a High School Diploma and/or Associates degree and a minimum of 2 years of prior engineering experience.
• Active and transferable U.S. government issued Secret security clearance is required prior to start date.
• Experience troubleshooting both hardware and software.
• Ability to obtain Government-directed certifications.
• Microsoft Windows Server administration experience.
• Must be able to move and/or lift weights such as test equipment, ladders, tools, and cable reels weighing up to 49 pounds using proper lifting techniques or material moving equipment.

Nice To Haves

• Ability to work with little or no supervision, especially on overnight shifts.
• Amazon Web Services Cloud services foundations and terminology.
• Customer facing experience.

Responsibilities

• Detect, analyze, and resolve AFW Enterprise Cloud transmission systems problems.
• Resolve cloud support tickets and provide return to service support to end users.
• Checkout, repair, and maintain customer legacy equipment and software.
• Perform diagnostic testing to troubleshoot failures.

Benefits

• Parental (including paternal) leave
• Flexible work schedules
• Achievement awards
• Educational assistance
• Child/adult backup care
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Long-term disability
• 401(k) match
• Flexible spending accounts
• Employee assistance program
• Employee Scholar Program
• Paid time off
• Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 10,001+ employees