Helpdesk Technician

Ingles Markets, Incorporated • Black Mountain, NC

240d

About The Position

The Help Desk Technician provides support and resolution of store technology and operation problems through direct interaction with Ingles Stores via phone and email. If you are looking for an opportunity to put your computer skills to work, like helping others solve their technology issues, and would like an opportunity to learn, grow, and advance in your career, our IT Department may be the place for you! For associates who truly apply themselves, the leadership and team-building experience you will learn from this position can enhance your candidacy for leadership positions in the future. Our shifts are Sunday - Wednesday and Wednesday - Saturday. Four-day work week, ten-hour shift. Overtime available.

Requirements

• High School diploma, or equivalent.
• General PC usage knowledge required and intermediate knowledge of Microsoft 365.
• Excellent interpersonal skills are necessary, as well as excellent phone and email etiquette, professional written and verbal communication skills.
• Ability to multitask and prioritize.

Nice To Haves

• Additional technology degree or certification is a plus.
• Related helpdesk or IT experience is a plus.
• Knowledge of point-of-sale hardware/software is a plus.

Responsibilities

• Answer incoming inquiries from stores and corporate users concerning problems with technical or operational issues.
• Document all tasks received via ITSM/CSM platform.
• Troubleshoot and resolve any issue that can be handled in a timely manner.
• Answer inquiries concerning store operations.
• Escalate issues, as needed.
• Follow-up with users to ensure that issues have been resolved satisfactorily.
• Verify sales data is received from stores daily.
• Perform monthly user audits for store systems.
• Additional department duties as directed.

What This Job Offers

• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees