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This person is a member of a customer service-focused Technology Services organization and will be responsible for being a key contributor to the team in a system support capacity. This role is responsible for investigating and resolving software and hardware problems for the Sega of America and exemplifying excellent customer service skills and enthusiasm. Work closely with the Sr. Helpdesk Technician and Technology Services Team to manage desktop system deployment projects, focusing on the successful roll-out of applications that improve productivity, and efficiency and otherwise provide tools that enable the organization. This role reports to the Manager, Technology Operations & Cybersecurity. In general, the role will require work in the office three days per week and otherwise remote support from home. While the position is based in Burbank, the role will be a key member of the team supporting all Sega of America employees remotely and may need to travel to other offices, such as Irvine.
