Helpdesk Technician

Kleberg Bank, N.A. • Corpus Christi, TX

2h

About The Position

Kleberg Bank, N.A. believes that the customer’s experience is our Brand. Each individual at Kleberg Bank, N.A. is committed to providing “Excellent” customer service. The Helpdesk Technician role reports directly to the Bank's IT Manager. The Helpdesk Technician uses interpersonal, communication, and technical skills. The technician will diagnose and resolve issues by asking probing questions, and also by using the knowledge base, remote access, and enterprise tools. The Helpdesk Technician will increase employee efficiency and Kleberg Bank competitiveness through technology support.

Requirements

• Candidate should be working toward or possess a bachelor’s degree or associate degree;
• Or candidate should have one to two years related experience and/or training; Or equivalent combination of education and experience.

Responsibilities

• Sustain the bank's technological systems including the LAN connectivity, telecommunications, network hardware, personal/server computer hardware, end user support
• Manage Service Desk tickets in a timely manner using various tactics as needed.
• Serve as the first point of contact for internal customers seeking technical assistance over the phone, chat, and email.
• Using your interpersonal, communication, and technical skills, you will diagnose and resolve issues by asking probing questions, knowledge base, remote access, and enterprise tools.
• Actively participate in the following: procedure updates & improvements, knowledge base documentation & maintenance, and recommendations for systemic changes to improve the Bank's IT environment posture and user experience.
• Researching and implementation of new technology within the Bank.
• Execution of special projects as they apply to technology
• Perform other duties as assigned and including, but not limited to, items detailed below.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree