Help Desk Technician
ATI Restoration, LLC•Anaheim, CA
•Hybrid
About The Position
We are seeking a Helpdesk Technician to support end users across our organization. This role will provide Tier 1–2 support for desktop, application, and identity-related issues in a Google Workspace-centric environment. The ideal candidate is customer-focused, technically strong, and comfortable working across a variety of cloud and on-prem technologies.
Requirements
- 2–4 years of Helpdesk / IT Support experience
- Strong knowledge of: Windows OS and troubleshooting
- Strong knowledge of: Google Workspace ecosystem
- Strong knowledge of: Active Directory / Azure AD
- Experience with SSO platforms (Okta preferred)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Excellent communication and customer service skills
Nice To Haves
- Experience with: Remote Desktop Services / RemoteApp
- Experience with: Endpoint management tools (PDQ, etc.)
- Experience with: Zoom Phone / VoIP systems
- Certifications (nice to have): CompTIA A+
- Certifications (nice to have): Microsoft Fundamentals (MS-900, AZ-900)
Responsibilities
- Provide Tier 1–2 technical support for end users (in-person, remote, and via ticketing system)
- Troubleshoot issues related to: Windows 10/11 endpoints
- Troubleshoot issues related to: Google Workspace (Gmail, Drive, Calender)
- Troubleshoot issues related to: RemoteApp / RDS environments
- Troubleshoot issues related to: Zoom (Meetings, Phone)
- Troubleshoot issues related to: Okta (SSO, MFA, user provisioning)
- Support endpoint management and patching (PDQ Connect, Dell Command Update, or similar tools)
- Assist with onboarding/offboarding: User account creation (AD / Azure AD / Okta)
- Assist with onboarding/offboarding: Device provisioning and setup (Laptop, Cell Phone, AD account creation)
- Troubleshoot networking basics (VPN, DNS, connectivity issues)
- Maintain documentation and knowledge base articles
- Escalate complex issues to Tier 3 / Infrastructure teams as needed
- Support security best practices (phishing awareness, MFA enforcement, endpoint compliance)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
