Helpdesk Technician

Shift Digital • Birmingham, MI

92d

About The Position

Shift Digital is a leading provider of technology and digital marketing solutions, delivering best-in-class support to our clients and internal teams. We are passionate about creating seamless digital experiences and providing reliable, efficient technology services that empower our people to do their best work. We are seeking a motivated Helpdesk Technician I to join our IT team. This entry-level position provides first-line technical support to Shift Digital employees, ensuring smooth day-to-day technology operations. The ideal candidate is detail-oriented, customer-focused, and eager to grow their skills within a Microsoft-based environment.

Requirements

• Associate’s degree, technical certifications (e.g., CompTIA A+, Network+, Microsoft 365), or equivalent proven experience.
• At least one year of helpdesk and/or desktop support experience.
• Proficiency with Microsoft Windows 10 and 11 operating systems.
• Proficiency with Microsoft 365 applications (Outlook, Teams, Word, Excel, PowerPoint, OneDrive).
• Familiarity with macOS.
• Familiarity with Apple iOS and Android mobile operating systems.
• Familiarity with hardware and software troubleshooting techniques.
• A curiosity to learn new technologies and grow within IT.

Responsibilities

• Provides responsive and professional support to end users with varying technical skill levels.
• Is responsible for maintenance of end-user hardware, software, and accounts.
• Plays a key role in keeping the company productive by ensuring our technology runs smoothly and securely.
• Gains hands-on experience across a wide range of technologies and has opportunities to grow into more advanced IT roles.
• Investigate, troubleshoot, document, and resolve hardware and software issues.
• Create and maintain helpdesk tickets to track issue resolution, identify support trends, and build long-term statistics.
• Configure end-user hardware, software, and peripherals in accordance with existing policies and operational requirements.
• Coordinate with vendors or internal teams as needed to resolve hardware or software failures; communicate clearly with impacted users.
• Deliver excellent customer service by helping employees get back to work quickly and confidently.
• Maintain user accounts in Microsoft 365, Azure Active Directory, and other systems as required.
• Maintain and organize equipment inventory and assist with accuracy of asset tracking systems.
• Contribute to and expand IT knowledgebase documentation to help the team and end users self-serve solutions.
• Assist with deployment of hardware upgrades, OS updates, and application patches.
• Support periodic reviews of IT policies and procedures to improve accuracy and efficiency.
• Take on various other tasks as required by business needs, with opportunities to learn new systems and skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees