Helpdesk Technician

Scalian-posted 3 months ago
Full-time • Entry Level
Mobile, AL
5,001-10,000 employees
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As a Helpdesk Technician, you're pivotal in deploying and maintaining IT systems and applications. Your responsibilities encompass coordinating maintenance services, ensuring IT security compliance, managing incident/service request tickets, providing hands-on support and proactively creating IT procedures.

  • Execute general IT tasks, including backup procedures, antivirus, anti-malware, and PC systems.
  • Demonstrate proficiency in Workplace, Network, and Infrastructure management through active implementation.
  • Apply expertise in Google configurations and actively contribute to IT project management.
  • Implement strategies to address maritime IT challenges and mitigate cyber risks effectively.
  • Lead with strong interpersonal skills in a multi-country environment, demonstrating adaptability.
  • Exhibit integrity, resilience, creativity, and team spirit while actively engaging in problem-solving.
  • Minimum of 2 years of hands-on IT support experience, ideally in the maritime industry.
  • Proven success in deploying and implementing IT systems and applications.
  • Adherence to vessel IT security policies and cyber security guidelines.
  • Demonstrated ability to manage incident/service request tickets within SLA.
  • Proactive creation and documentation of IT procedures as needed.
  • Effective communication and coordination with various service suppliers.
  • Practical knowledge in general IT practices, actively contributing to incident resolution and support.
  • Proven capability to lead and collaborate in a dynamic and challenging maritime environment.
  • Competitive salary and a great benefits package.
  • Access to trainings that focus on expanding your knowledge while staying up to date with cutting edge technologies and best practices.
  • Clear career development plan that suits your goals.
  • Possibility of working abroad through our mobility program thanks to our international presence.
  • Join a dynamic, specialized and fast-growing group where communication is key and where every team member is valued.
  • Be part of a team where having fun is essential.
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