Helpdesk Technician
Grand Rapids Public Schools•Grand Rapids, MI
402d•$52,790 - $52,790•Remote
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About The Position
The Customer Service Helpdesk Technician at Grand Rapids Public Schools provides essential technical support to staff, students, parents, and approved partners regarding district-supported hardware, software, and systems. This role involves troubleshooting issues via various communication channels, maintaining documentation, and ensuring a high level of customer service. The technician will also engage in training and maintain a working knowledge of the district's technology resources.
