Helpdesk Technician - Tier III - TS/SCI W. Polygraph

General Dynamics • Elkridge, MD

279d • $25 - $33 • Remote

About The Position

Transform technology into opportunity as a Helpdesk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Helpdesk Technician you will help ensure today is safe and tomorrow is smarter.

Requirements

• AA/AS and 3+ years of related experience.
• TS/SCI clearance and ability to obtain and maintain a CI Polygraph.
• Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow.
• Strong written and verbal communication skills along with a strong customer service focus and ability to work well as part of a team.
• Ability to resolve technical and other types of issues with little oversight.

Responsibilities

• Provides network monitoring during customer core hours with 24/7 on-call support (on-call support includes weekends and holidays).
• Provides technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
• Performs hardware and software installations and upgrades to operating systems and layered software packages.
• Operates and maintains the necessary procedures, hardware, network connections, and software required to monitor all systems and trouble tickets from users.
• Walk customers through problem-solving and follow up with customers to ensure issues are resolved.
• Assists with the collection and evaluation of incident reporting practices and operations.
• Manages IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library).
• Knowledge of network connectivity troubleshooting, cable management, and fiber termination technologies.
• Will be responsible to assist in managing and modernizing LAN cabling.
• Maintaining and updating records and tracking databases.
• Alerting management to recurring problems and patterns of problems.

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Associate degree