Helpdesk Technician Intern (Seasonal)

Kansas City Zoo • Kansas City, MO

293d • $14

About The Position

Under general supervision, the desk Technician Intern acts as support for issuesing through the IT helpdesk. This position organizes, maintains, and prioritizes helpdesk tickets, as well as assists with various other IT projects.

Requirements

• High School Diploma or equivalent required.
• Actively pursuing technical education/certification.
• Basic PC repair and troubleshooting experience required.
• Working knowledge of Windows 10-11 required.
• Experience with Office Suite.
• Strong verbal and written communication skills.
• Must have valid driver's license.
• Must be able to lift up to 50 pounds.
• Must be able to stand and walk for extended periods of time and may occasionally be required to stoop, kneel, crouch or crawl.
• Must be able to work a flexible schedule, including weekends, evening hours, and holidays, in all weather extremes.
• Must pass a background and drug screening.

Responsibilities

• Organizes, maintains, and responds to IT helpdesk tickets, including responding to helpdesk tickets and providing basic IT support for personnel.
• Prioritizes tickets and communicates larger issues to FT desk Technician.
• Performs basic PC setup and installation.
• Assists manager and IT staff with larger projects, as needed.

What This Job Offers

• Career Level: Intern
• Industry: Museums, Historical Sites, and Similar Institutions
• Education Level: High school or GED