Helpdesk Technician II

Stefanini Group•Troy, MI

21d•Hybrid

About The Position

For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

Requirements

High school diploma or equivalent required
ServiceNow
Active Directory knowledge
Microsoft Office / O365
Browser troubleshooting, specifically Chrome
SCCM
Mobility
Adobe
Cisco WebEx
MAC Troubleshooting
2 year"s relevant experience
Requires excellent customer service skills
Solid foundation of Personal Computer experience
Troubleshooting capability
Overall knowledge of desktop productivity products
Ability to work in a team environment
Proven ability to remain flexible in a changing environment
Attendance and schedule adherence are requirements of this position
May require additional project-specific training

Responsibilities

Provide professional end-user support via telephone, email or web submits
Provide restorative or maintenance actions to resolve end-user problems
Responds to end-user problems based on standard procedures
Track incidents and calls, including but not limited to, entering data into the database timely and accurately
May be responsible for ensuring systems are configured properly
Exceptional Customer Service Skills
VPN troubleshooting

Benefits

Work with brilliant minds, often within a global capacity
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well

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