Helpdesk/Systems Administrator

Corbus Pharmaceuticals Inc-posted about 1 month ago
Full-time • Mid Level
Hybrid • Norwood, MA
51-100 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The Helpdesk / Systems Administrator is responsible for providing technical support to end users, maintaining and enhancing IT infrastructure, and ensuring the reliable operation of systems, networks, and applications. This position combines hands-on helpdesk support with systems administration responsibilities to ensure the organization’s IT environment operates efficiently, securely, and effectively. Location: Norwood (Hybrid — 3 days required in the office: Tuesday, Wednesday, and Thursday) Department: Information Technology Reports To: Senior Director of IT and Security

  • Serve as the first point of contact for employees seeking technical assistance via phone, email, or the ticketing system.
  • Diagnose and resolve hardware, software, and network issues for desktops, laptops, and mobile devices.
  • Install, configure, and maintain workstations, printers, and peripheral devices.
  • Manage IT onboarding and offboarding, including orientation and access provisioning.
  • Administer and monitor endpoint security tools such as Malwarebytes, OpenDNS/Umbrella, Druva (for laptop backups), and Proofpoint email security.
  • Utilize and manage computer management tools (e.g., NinjaOne).
  • Oversee vulnerability and patch management tools.
  • Manage user accounts, permissions, and access within Active Directory, Microsoft 365, Egnyte, SharePoint, and other equivalent systems.
  • Support Zoom Workplace and Zoom Rooms.
  • Maintain detailed documentation of support requests, resolutions, and system configurations within the helpdesk system.
  • Administer and monitor servers, network equipment, and cloud infrastructure (e.g., OKTA, Active Directory, Azure, M365).
  • Perform regular system maintenance, backups, and patch management to maintain security and uptime.
  • Monitor system performance and implement optimizations to enhance reliability and efficiency.
  • Support and maintain network infrastructure, including Meraki routers, switches, firewalls, and wireless access points.
  • Assist in the planning and deployment of IT projects, such as system upgrades and software rollouts.
  • Develop and utilize PowerShell scripts or other automation tools to streamline administrative tasks.
  • Implement and enforce IT security best practices and policies.
  • Monitor and respond promptly to security alerts and incidents.
  • Manage endpoint protection tools and ensure compliance with company security standards and policies.
  • Understanding of SOX, GCP, and GDPR compliance requirements, with awareness of their impact on IT support, security, and data handling
  • Bachelor’s degree in Information Technology, Computer Science, or a related field — or equivalent work experience.
  • 2–5 years in an IT support and/or systems administration role.
  • Strong troubleshooting and problem-solving skills.
  • Proficiency with Windows operating systems.
  • Familiarity with Microsoft 365, Active Directory, Azure, and other SaaS platforms.
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
  • Excellent communication and customer service skills.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Working Conditions include standard office environment with occasional after-hours or on-call support. May require lifting and installation of IT equipment (up to 40 lbs).
  • CompTIA A+, Network+, or Microsoft Certified: Systems Administrator (or equivalent).
Track Jobs with Teal

Job Search Resources

•
AI Resume Builder
•
IT System Administrator Resume Examples
•
IT System Administrator Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service