Helpdesk Support Technician - County Attorney

Pima County•Tucson, AZ

1d•$24 - $33•Onsite

About The Position

The Pima County Attorney’s Office (PCAO) is seeking a Helpdesk Support Technician to be a member of our Information Technology Division. This position provides first level technical and base operational production support, consultation, troubleshooting/resolution, training, and user guidance to PCAO divisions. This is an in-office position located in Tucson, AZ, and cannot be remote.

Requirements

High School diploma or G.E.D. equivalent AND two years of experience working in an information technology related field providing any combination of the following: customer-facing technical support, communications hardware/software support, computer hardware/software support, and/or working in a technical call center or technical help desk environment.
Valid driver license is at time of application.
Valid AZ driver license is at time of appointment.

Nice To Haves

Minimum one (1) year customer service experience.
Minimum one (1) year experience with IT technical support ticketing system.
Minimum one (1) year experience with IT help desk.
Minimum one (1) year experience with Active Directory.

Responsibilities

Captures and records actions taken in Service Desk system following Service Desk procedures
Analyzes and resolves client operational issues related to client applications, computing or communications environment and related software/hardware
Provides training, technical support, and consultation to users and other IT staff as required
Provides technical and user training information to staff, users, consultants, and vendors regarding installed software and hardware
Assists technical application, computing and communications personnel, as appropriate in identifying and resolving problems through the use of installed diagnostic and monitoring tools
Monitors IT infrastructure and application components for proper operation within established performance, function and availability expectations to achieve service level agreements
Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties
Executes daily, weekly, monthly and other periodic scheduled jobs
Schedules and generates production runs and special reports
Analyzes and resolves operational problems and consults or informs appropriate staff when assistance is required
Assists in trouble shooting application and computing and/or communications issues
Performs and completes routine maintenance, production records, activity logs and other routine documentation
Operates various data center and/or other peripheral equipment
Maintains and/or performs backups and/or restores following associated off-site storage management procedures
Maintains inventories of supplies and equipment, and may move supplies and equipment where required