Helpdesk Support Technician
About The Position
We are seeking an onsite Help Desk Technician to support a fast‑paced environment and provide hands-on assistance across a wide range of devices and technology. This role handles imaging and deploying desktops, laptops, tablets, handheld scanners, and peripherals, while managing tickets and delivering Level 1–2 support for hardware, software, user access, and connectivity issues. The technician will troubleshoot Windows OS, Microsoft 365, basic networking, and manufacturing‑floor equipment such as industrial PCs, HMIs, label printers, and scanners. Responsibilities also include maintaining inventory, supporting security updates, assisting with small IT projects, and ensuring minimal downtime for production teams. Ideal candidates are resourceful problem‑solvers who are comfortable learning on the fly—including troubleshooting unfamiliar equipment—and bring strong customer service, hardware support, imaging, and Active Directory skills. Spiceworks experience is a plus.
Requirements
- Resourceful problem‑solvers
- Comfortable learning on the fly—including troubleshooting unfamiliar equipment
- Strong customer service
- Hardware support
- Imaging
- Active Directory skills
Nice To Haves
- Spiceworks experience
Responsibilities
- Handles imaging and deploying desktops, laptops, tablets, handheld scanners, and peripherals
- Managing tickets
- Delivering Level 1–2 support for hardware, software, user access, and connectivity issues
- Troubleshooting Windows OS, Microsoft 365, basic networking, and manufacturing‑floor equipment such as industrial PCs, HMIs, label printers, and scanners
- Maintaining inventory
- Supporting security updates
- Assisting with small IT projects
- Ensuring minimal downtime for production teams
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
