Helpdesk Support Technician

TEKsystems • South Bend, IN

1d • $22 - $26 • Onsite

About The Position

We are seeking a Helpdesk Technician to provide front‑line technical support within a Windows‑based environment. This role is responsible for resolving end‑user issues, supporting core productivity tools, and ensuring a positive customer experience across the organization. The ideal candidate has a strong foundation in Windows support, excellent communication skills, and a proactive approach to problem‑solving.

Requirements

• 1–3 years of experience in a helpdesk, service desk, or technical support role.
• Strong hands‑on experience supporting Windows 10/11 environments.
• Proficiency with Microsoft 365 applications and basic identity troubleshooting.
• Familiarity with Active Directory for standard account administration.
• Ability to diagnose hardware and software issues efficiently.
• Experience working with a ticketing system (ServiceNow, Jira, Zendesk, etc.).
• Strong communication, documentation, and customer service skills.

Nice To Haves

• Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Experience with remote support tools (Teams, Quick Assist, GoToAssist, or similar).
• Knowledge of mobile device support (iOS/Android).
• A+, Network+, or other relevant certifications.

Responsibilities

• Serve as the first point of contact for technical assistance via phone, email, chat, or in person.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Support Windows OS (Windows 10/11) including updates, configuration, and performance troubleshooting.
• Assist with Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office suite troubleshooting.
• Perform user account management tasks in Active Directory, including password resets, account unlocks, and basic permissions.
• Install, configure, and support standard software applications and security tools.
• Troubleshoot network‑related issues involving Wi-Fi connectivity, VPN access, printers, and shared drives.
• Document all work in the ticketing system, ensuring accurate notes, status updates, and timely resolution.
• Escalate complex issues to Tier 2/3 teams as appropriate while maintaining ownership until completion.
• Provide excellent customer service and communicate technical information clearly to non‑technical users.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed