Helpdesk Support Specialist

TransPerfect • San Juan, PR

157d

About The Position

TransPerfect and its growing family of companies is looking for an energetic individual to work full-time in our San Juan office as a Helpdesk Support Specialist. This is an experienced professional position for someone with 5+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats. This role will also be exposed to an enterprise computing environment and assist in delivering services and support to other locations.

Requirements

• Minimum Bachelor's degree
• Five years of progressively responsible experience performing Helpdesk tasks and functions.
• Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 / Windows 11)
• Knowledge of Mac OS X
• Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, MS Teams, etc.
• Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.
• Knowledge of Virus and Spyware removal techniques
• Working knowledge of a past Helpdesk/Support Ticketing system
• Experience with Microsoft Active Directory
• Ability to image and deploy Windows desktops and laptops
• Ability to quickly diagnose and fix problems
• Ability to open a computer and replace defective components
• Ability to operate in a dynamic, fast-paced environment
• Ability to work in a team-oriented, collaborative environment
• Exceptional written, oral, and interpersonal communication skills
• Exceptional customer service orientation
• Must be detail-oriented

Responsibilities

• Providing exceptional IT Services to TransPerfect employees
• Installing and supporting Windows and Mac-based hardware and software (including peripheral devices such as printers and USB devices)
• Responding to support requests on a daily basis
• Performing analysis, diagnosis, and resolution of desktop hardware and software problems for a variety of end users
• Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
• Provides assistance and training to other Helpdesk staff in solving more complex user problems. Escalates issues to more experienced staff or management if needed.
• Build and deploy new desktops and laptops
• May assist in coordinating Helpdesk staff activities related to larger projects as required by IT management
• Assists IT management in identifying and developing solutions to emerging issues faced by user groups and HD staff

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance
• 401k matching
• Membership to child-care providers
• Other TransPerks
• Birthday off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees