Helpdesk Support Specialist- Onsite
About The Position
The IT Helpdesk Support Technician provides on-site technical support for construction field operations, ensuring reliable access to technology systems, networks, and communications tools. This role assists users with troubleshooting hardware, software, and connectivity issues while supporting company standards for cybersecurity and systems integration. The ideal candidate is comfortable using and educating others about Google Workspace. The position requires hands-on troubleshooting, proactive problem-solving, and clear communication with both technical and non-technical users in a fast-paced, field environment.
Requirements
- High school diploma or equivalent required; associate degree or technical certification preferred.
- 13 years of experience in IT helpdesk, field tech support, or related role.
- Basic networking and telecommunications knowledge.
- Familiarity with Google Workspace administration and user support.
- Ability to work in a construction environment (including outdoor or trailer-based setups).
- Valid drivers license and reliable transportation.
Responsibilities
- Serve as the first point of contact for IT support requests from site personnel.
- Provide general helpdesk support for computers, mobile devices, printers, and other site technology.
- Provide user support for Google Workspace (Gmail, Drive, Docs, Sheets, Meet, etc.).
- Install, configure, and maintain hardware, software, and peripherals for end users.
- Troubleshoot network connectivity issues (wired, wireless, and cellular).
- Support telecommunications setup and maintenance (data and voice systems).
- Assist with systems integration between corporate and site-based platforms.
- Educate and guide users on basic cybersecurity awareness and safe IT practices.
- Maintain accurate logs of support requests, resolutions, and equipment inventory.
- Escalate advanced technical issues to higher-level IT support as needed.
- Collaborate with the IT team on system upgrades, patches, and new technology rollouts.
- Ensure adherence to company IT and security policies.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
