Helpdesk Support (NCS) - Mayor's Office of Employment Development

City of Baltimore•Benton, AR

4d•$15 - $29•Onsite

About The Position

The Mayor’s Office of Employment Development (MOED) coordinates and directs workforce development initiatives responsive to the needs of Baltimore City employers and job seekers to enhance and promote the local economy. Our mission is to deliver economic justice to our city. We define economic justice as creating an equitable workforce system that is responsive to the needs of all residents and ensures viable economic opportunities – especially for those who have been generationally and systemically disadvantaged. Our vision is for every City resident to maximize their career potential and for all employers to have the human resources to grow and prosper. YouthWorks is one of Baltimore City’s youth employment programs under the Mayor’s Office of Employment Development. Baltimore city residents aged 14-21 are connected with work opportunities where they earn money while gaining workforce skills and experience. Youth workers gain exposure to career opportunities and pathways and have access to financial education. YouthWorks is committed to ensuring access for those most impacted by generations of systemic and institutional racism, youth receiving public assistance, low-income families, and youth involved with the Department of Juvenile Services. This is a customer service position where work duties involve direct support of YouthWorks stakeholders. Assignments are carried out in accordance with Baltimore City (COB) and the Mayor’s Office of Employment Development (MOED) - Youth Services Division procedures and policies. Work is performed under the supervision of an MOED administrative supervisor.

Requirements

Have a high school diploma or a GED equivalent.
At least 2 years of customer service experience.
At least 1 year of experience working in the human services field with youth programs.
Ability to pass a mandatory criminal background check, fingerprinting, plus alcohol screening
Work schedule for this position is in-person from 8:30 am to 4:30 pm
Must be flexible to work Saturdays as needed
Ability to accurately review and process a large volume of data
Ability to work in a fast-paced environment
Solid ability to operate Microsoft Office software
Solid time management skills to effectively manage multiple priorities
Solid verbal and written communication skills
Analytical skills, adapting readily to changing priorities, detail-oriented, and ability to maintain confidentiality
Solid skills to quickly evaluate service delivery issues and identify resolution

Responsibilities

Answer, screen, and direct calls and emails
Assist youth and worksites with the YouthWorks application and process
Ensure accurate data entry, filing, and document organization in youth and worksite folders
Review and process a minimum of 30 youth applications per day
Follow confidentiality processes and procedures when handling protected personal information (PPI)
Investigate and communicate youth and worksite-related concerns and issues to appropriate parties
Communicate YouthWorks program information to youth, worksites, and other stakeholders
Assist in the distribution of YouthWorks materials
Represent the Agency and customer service philosophy, policy, and procedures with the utmost integrity.
Perform other related work assignments as directed.