Helpdesk Specialist III - 557139

Delaware Nation Industries • Bath Township, OH

5d

About The Position

AFRL plans and executes USAF programs in the areas of basic research, exploratory development, and advanced development. Delaware Nation Industries is currently providing organizational support to the AFRL at Wright Patterson Air Force Base, OH. This support includes tasks to ensure an effective Information Management concept and structure that fosters timely deployment and optimal operation of Information Systems to support the research of the AFRL mission.

Requirements

• Strong problem-solving skills.
• 2+ years of relevant experience.
• Active Secret clearance (or higher).
• Active CompTIA Security+ (or 8140equivalent).

Nice To Haves

• Linux and/or MacOS experience a plus.

Responsibilities

• Provides end-user support of Windows desktops, laptops, and tablets.
• Supports standard user applications.
• Installs and configures Windows OS images, applications, and system tools.
• Troubleshoots general IT system issues.
• Deploys IT components to user locations.
• General Windows desktop operating system support and troubleshooting.
• Support ticketing/queue system use (Remedy, ServiceNow, etc.)

Benefits

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed