Helpdesk Specialist I

Choctaw Nation Of Oklahoma • Durant, OK

386d • $36,254 - $36,254

About The Position

The Help Desk Specialist is responsible for providing technical support with a customer-first mindset. This role involves listening to customer needs, building relationships, documenting requests, and attempting to resolve issues remotely. The specialist will handle incoming help requests, prioritize them, and ensure accurate documentation while working under the supervision of the IT Support Supervisor.

Requirements

• High School Diploma or equivalent certifications related to IT fields.
• Basic knowledge of computer hardware, including PCs, servers, switches, and routers.
• Basic knowledge of desktop and server operating systems, including Windows 10 and Server 2016/2019.
• Ability to absorb information quickly.
• Excellent attitude, phone, written, and verbal skills.
• Strong relationship-building and questioning skills.
• Ability to prioritize and complete tasks in a work environment.

Responsibilities

• Respond to telephone calls, emails, and other Help Desk intake channels supporting customer technical issues and requests.
• Document and monitor issues to ensure resolution, maintaining accurate trouble ticket entries in the ITSM tool.
• Resolve technical problems and prioritize incoming customer requests.
• Assess situations for appropriate response and seek clarification if work is unclear.
• Apply IT principles, methods, and practices in customer support to resolve issues and requests.
• Perform remote troubleshooting for common hardware and software systems, including laptops/desktops and basic network troubleshooting.
• Field incoming requests from end-users via telephone and other Helpdesk intake methods.
• Document important end-user identification information, including name, department, contact information, and nature of the problem or request.
• Troubleshoot Windows/MAC Operating Systems and Microsoft 0365 applications.
• Perform other tasks and projects as assigned.

Benefits

• Free gym membership
• Free access to employee health clinic
• Free lunch for casino & resort associates
• Earned wages access once per week
• Pet insurance
• Paid vacation / sick time
• Medical / Dental / Vision
• 401(K) with company match
• College tuition reimbursement
• Short-term disability, long-term disability, and family leave
• Employee assistance program
• Employee prescription program
• CNO Paid Life Insurance
• Teladoc
• On Site Dental Clinics (Jet Dental)
• On Site Mammogram Services
• Free diabetes and hypertension monitoring benefit (Livongo)
• Accolade- Concierge Benefits Program
• Wellness Program that equals savings on health insurance cost (Virgin Pulse)
• Maternity Care Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 10,001+ employees