Helpdesk Specialist I – West Coast (Onsite/Hybrid)

True Environmental

94d

About The Position

We are a national engineering and environmental consulting firm seeking a proactive and customer-focused Helpdesk Specialist I to provide first-line technical support to our diverse, nationwide team, with a strong presence in our West Coast offices. This entry-level role is ideal for an individual eager to grow within IT, offering hands-on experience and professional development opportunities in a supportive environment. The Helpdesk Specialist I will manage incoming support requests, troubleshoot technical issues, and ensure a seamless, productive experience for all employees across our various locations. Support will be provided both in person, and remotely through phone, email, and VPN.

Requirements

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience.
• CompTIA A+ or Network+ certification preferred, with willingness to pursue further certifications encouraged.
• Proficiency with Windows-based systems and familiarity with macOS.
• Strong understanding of network fundamentals (TCP/IP, LAN/WAN) and experience troubleshooting network-related issues.
• Experience with Active Directory, Microsoft 365, and standard office software applications.
• Knowledge of remote support tools, including VPN, Teams, and Zoom.
• Basic understanding of virtualization technologies (e.g., VMware, Hyper-V) and endpoint protection.
• Knowledge of inventory tracking and IT asset management best practices.
• Must be located within, or willing to relocate near, one of our West Coast office regions (Southern California, Ventura, San Luis Obispo, Phoenix, or Imperial Valley).
• Provide in-person support at local offices as needed, with flexibility to support all company locations remotely.
• Occasional travel to other regional offices may be required.
• Flexibility to work evenings or weekends when necessary, and to serve as 'critical personnel' during emergencies or high-priority incidents.

Nice To Haves

• Strong troubleshooting and problem-solving skills with attention to detail.
• Excellent written and verbal communication skills, able to deliver exceptional customer service.
• Ability to manage time effectively, prioritize multiple tasks, and perform well under pressure in a fast-paced environment.
• Team-oriented, with a willingness to learn and support colleagues as needed.
• Growth-oriented, eager to stay current with emerging technologies and progress to higher IT support levels.

Responsibilities

• Provide friendly, responsive first-line support for employees across all company locations, including in-person support for West Coast Offices.
• Diagnose and resolve hardware, software, and network issues; escalate complex problems to Helpdesk II or senior IT resources when needed.
• Configure and deploy new workstations (Windows and macOS), install operating systems and applications, and set up peripherals in alignment with company standards.
• Support remote workers, field staff, and traveling employees using VPN and remote access tools to ensure seamless connectivity and productivity.
• Maintain accurate records of issues, resolutions, and procedures in the IT ticketing system; contribute to the knowledge base to standardize and improve support practices.
• Track and manage IT hardware, software, and licenses, keeping equipment logs and inventory records up to date.
• Assist with onboarding, offboarding, password resets, and permissions within Microsoft 365 and Active Directory, following company security protocols.
• Communicate clearly, professionally, and efficiently with employees at all levels, fostering a positive support experience and maintaining high satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees