Helpdesk Operator II

Troy University • Troy, AL

81d

About The Position

The Helpdesk Operator position in Information Technology is responsible for providing support to users by answering IT Helpdesk phone calls and assisting with various technical issues. The role involves basic troubleshooting for computer problems, directing callers to online resources, and managing helpdesk accounts and tickets. Additional responsibilities include logging backup tapes and performing office runs as needed.

Responsibilities

• Answering IT Helpdesk phone calls
• Providing basic troubleshooting for computer problems covered in training
• Directing callers to online knowledge base and other resources for additional support when applicable
• Assisting callers in creating helpdesk accounts, submitting tickets, and utilizing support history tools
• Submitting, reviewing, updating, and closing tickets for callers as needed
• Directing callers to appropriate further assistance if issue is not supported by IT Helpdesk
• Rotating and logging backup tapes, as covered in training
• Performing Office Depot and campus runs
• Completing other additional duties as assigned

What This Job Offers

• Industry: Educational Services