Source 1 Solutions-posted about 1 year ago
Full-time • Entry Level
Clearwater, FL
Professional, Scientific, and Technical Services
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The Helpdesk / MSP Service Desk Support (Level I / II) role is primarily focused on providing technical support via phone for a diverse range of clients and industries. This position serves as the first point of contact for technical support service requests, addressing issues related to desktop and laptop application software and network services. The role involves diagnosing and troubleshooting incoming support calls, escalating complex problems as necessary, and ensuring effective communication with end users throughout the support process.
