Helpdesk Manager

The Helpdesk Manager at Olmec Systems will lead the Helpdesk Department and Field Team, ensuring that service level agreements (SLAs) are met and that all team members perform efficiently. This role requires strong leadership skills, a focus on process improvement, and the ability to manage client satisfaction and escalation effectively. The Helpdesk Manager will mentor team members, oversee ticket dispatching, and collaborate with other departments to ensure seamless service delivery.