Helpdesk Manager

Zefr • Marina del Rey, CA

10d • $105,000 - $125,000 • Hybrid

About The Position

Zefr is seeking an IT Manager to join our team in Marina del Rey, CA! The IT team unleashes the productivity of all Zefr employees by ensuring that they have all the tools and resources they need to connect to the Zefr network, from the day they're hired and throughout their career with Zefr. You will have experience leading IT teams, troubleshooting tech issues in a Mac environment, be able to easily communicate technical issues in easily understandable terms, and can prioritize and multitask on the fly.

Requirements

• 2 years’ experience managing an IT team with an additional 2 years’ experience troubleshooting computers in a helpdesk environment (knowledge with Apple computers is required)
• Strong people leader that can motivate and support a team of high performing individuals
• Deep understanding of macOS, Jamf, Okta and the Google suite of products
• Experience with ticketing systems (we use Jira Service Management)
• Ability to multitask on the fly and prioritize requests as they come up
• Communicate high level, technical problems and solutions in terms that are easily understood
• Experience with SOC2 Type 2 compliance
• Basic understanding of networking and data storage
• Basic understanding of macOS command line and Bash
• Possess "can-do" attitude in any situation
• Eager to learn and adapt quickly to new technologies

Responsibilities

• Manage three high performing IT Support Analysts
• Support all of the orgs across Zefr, both local and remote
• Oversee the IT onboarding process for new hires and ensure they have the necessary tools and resources.
• Respond to incoming tickets and walk-up requests
• Research and implement new projects and software to be used across the entire company
• Revise and revisit processes to adapt to the needs of the business
• Support A/V needs, from setting up video conferencing calls to setting up company-wide presentations
• Manage vendor relationships and IT budgeting
• Get hands-on experience with industry leading IT tools

Benefits

• Flexible PTO
• Medical, dental, and vision insurance with FSA options
• Company-paid life insurance
• Paid parental leave
• 401(k) with company match
• Professional development opportunities
• 13 paid holidays off
• Summer Fridays (we leave early)
• Flexible hybrid schedule
• In-office lunches and lots of free food
• Optional in-person and virtual events (we like to celebrate!)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed