Commonwealth of Massachusetts-posted 2 days ago
$20 - $24/Yr
Intern
Onsite • Boston, MA
5,001-10,000 employees

The Computer Department within the Office of the State Treasurer and Receiver General is looking for a motivated and self-driven Information Technology (IT) Intern to join our team. Under the supervision of IT Helpdesk Manager, the IT Intern will assist our in-house PC & Network Support team in providing technical assistance, maintaining computer systems, and configuring hardware and software used by various departments within Treasury. The successful candidate must be able to troubleshoot and resolve basic technical issues and assist with the implementation of new technologies as needed.

  • Provide technical assistance to all users on hardware and software-related issues.
  • Install, configure, and troubleshoot computer systems, hardware, and mobile devices.
  • Monitor service request queue and assist other IT staff in completing those requests.
  • Follow established procedures to maintain IT hardware inventory for all equipment.
  • Provide assistance to users with the use of computer systems and software when required.
  • Perform system maintenance to apply Windows/Firmware updates as needed.
  • Research, recommend, and document solutions for technical problems
  • Pursuing a degree in the field of Information Technology (Undergraduate) preferred.
  • Knowledge of basic computer systems and software desired
  • Knowledge of basic computer network, system security, and antivirus desired.
  • Knowledge of mobile device configuration (iPhone and iPad) preferred.
  • Familiarity with hardware and software installation
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and customer service skills
  • Able to work as part of a team or independently if required.
  • Able to lift some lightweight equipment (PCs and Laptops)
  • Ability to lift up to 10lbs
  • Ability to sit for extended periods of time
  • Pursuing a degree in the field of Information Technology (Undergraduate)
  • Knowledge of basic computer systems and software
  • Knowledge of basic computer network, system security, and antivirus
  • Knowledge of mobile device configuration (iPhone and iPad)
  • Gain hands-on experience in an IT position for use in resume.
  • Shadowing and training experiences with knowledgeable IT staff
  • Opportunity to attend bi-weekly IT team meetings.
  • Flexible schedule for students
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