Helpdesk & Gameday Specialist

Oklahoma City Thunder•Oklahoma City, OK

11d•Onsite

About The Position

We are seeking a customer-focused individual to join our IT team as a Helpdesk & Gameday Specialist. This role is ideal for someone looking to grow their technical skills in a fast-paced sports environment. You will provide daily technology support for staff and assist with IT operations during home games and events. In this role you will: Helpdesk Support Collaborate with IT Staff to resolve technical support tickets Respond in a timely manner to helpdesk tickets, phone calls, and in-person support requests Troubleshoot and resolve hardware and software issues on PCs, Macs, printers, copiers, mobile devices, and other shared office equipment Assist users with common applications including Microsoft 365, Box, RingCentral, Duo, and Adobe Creative Cloud Set up computers, monitors, and peripherals according to company standards Configure and troubleshoot basic network issues, including Wi-Fi connections and local area network (LAN) access Maintain accurate asset inventory and coordinate proper disposal or recycling of outdated equipment Escalate complex or unresolved issues to senior IT staff while maintaining ownership of end-user communication Help create and maintain IT documentation, FAQs, and user guides Perform other duties as assigned Gameday and Event Support Set up and test IT systems before games and special events Conduct routine checks to ensure systems run smoothly on gameday Monitor helpdesk channels during events and respond quickly to technical issues Assist with check-in, return, and inventory tracking of NBA IT equipment Document gameday procedures and help with post-event wrap-up Communicate technical issues clearly and calmly, even in high-pressure situations

Requirements

Associate degree, technical certificate, or equivalent hands-on IT experience
Familiarity with Windows, macOS, and Microsoft 365 environments
Basic understanding of networking, including Wi-Fi, LAN, and switches
Exposure to iPhone, iPad, and Android device setup and support
Interest in audio/visual (A/V) technology and conference room systems
Experience in troubleshooting technology and providing customer service
Excellent communication skills with the ability to assist users of all technical levels
Ability to stay calm, professional, and effective under pressure
Eagerness to learn, take initiative, and grow within the IT team
valid driver’s license and reliable transportation are required for occasional local travel
ability to climb ladders and lift items up to 50 pounds

Responsibilities

Collaborate with IT Staff to resolve technical support tickets
Respond in a timely manner to helpdesk tickets, phone calls, and in-person support requests
Troubleshoot and resolve hardware and software issues on PCs, Macs, printers, copiers, mobile devices, and other shared office equipment
Assist users with common applications including Microsoft 365, Box, RingCentral, Duo, and Adobe Creative Cloud
Set up computers, monitors, and peripherals according to company standards
Configure and troubleshoot basic network issues, including Wi-Fi connections and local area network (LAN) access
Maintain accurate asset inventory and coordinate proper disposal or recycling of outdated equipment
Escalate complex or unresolved issues to senior IT staff while maintaining ownership of end-user communication
Help create and maintain IT documentation, FAQs, and user guides
Perform other duties as assigned
Set up and test IT systems before games and special events
Conduct routine checks to ensure systems run smoothly on gameday
Monitor helpdesk channels during events and respond quickly to technical issues
Assist with check-in, return, and inventory tracking of NBA IT equipment
Document gameday procedures and help with post-event wrap-up
Communicate technical issues clearly and calmly, even in high-pressure situations