The Chan Zuckerberg Initiative was founded in 2015 by Priscilla Chan and Mark Zuckerberg to help solve some of society's toughest challenges - from curing or preventing disease to improving education and addressing the needs of our local communities. We provide the operational support across our areas of work. The Team Across our work in Science, Education, and within our communities, we pair technology with grantmaking, impact investing, and collaboration to help accelerate the pace of progress toward our mission. Our Operations organization provides the support needed to push this work forward. Operations consists of our Brand & Communications, Central Tech, Finance, People, Real Estate/Workplace/Events/Facilities/Security (REWFS), Strategy & Operations, and Ventures teams. These teams provide the essential operations, services, and strategies needed to support CZI's progress toward achieving its mission to build a better future for everyone. The Opportunity Central Tech is the core technology and security function within CZI, tasked with providing robust, scalable IT infrastructure, engineering services, and operational support that empower CZI's teams, grantees and partners to achieve their missions. In this role, you will provide hands-on computer troubleshooting, support AV systems, and perform standard activities and tasks as assigned. You will manage and track support tickets, document troubleshooting steps and detail their resolutions. You will also serve as a solutions partner, mapping local needs to existing organizational technologies. You will escalate more complex technical issues to senior technicians or system administrators as needed. It will be a necessity to deliver excellent customer service, ensuring timely, clear, and professional communication with users.