Helpdesk Agent, Junior

CGI Deutschland • Arlington, VA

102d • $100,000 - $150,000 • Hybrid

About The Position

CGI Federal has an exciting opportunity for a Helpdesk Agent within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities. The Helpdesk Agent provides technical assistance to individuals or organizations experiencing issues with computer hardware, software, or networks. They diagnose and resolve problems, install and configure systems, and offer guidance to users. Essentially, they bridge the gap between complex technology and everyday users, ensuring smooth and efficient computer operations. CGI Federal is growing its high-performance team whose members share a passion for building high-quality, scalable, advanced IT solutions in a collaborative, fast-paced, outcome-driven mission. This position is located in our USA VA Arlington, however, a hybrid working model is acceptable.

Requirements

• Bachelor's degree and/or 0 to 2 years of experience.
• Must possess the ability to obtain and maintain a TS/SCI clearance with polygraph. Candidates with an active TS/SCI and polygraph are highly desirable.
• Ability to effectively communicate with technical and non-technical stakeholders.
• Ability to identify and resolve complex security issues.

Responsibilities

• Diagnosing issues: Analyzing computer problems to identify the root cause, whether it's hardware malfunctions, software glitches, or network connectivity problems.
• Providing solutions: Guiding users through troubleshooting steps, offering both verbal and written instructions, or remotely accessing their systems to resolve issues.
• Documenting issues: Recording details about the problems encountered and the solutions implemented for future reference and knowledge sharing.
• Answering user inquiries: Responding to questions about computer usage, software applications, and hardware functionality through various channels like phone, email, or chat.
• Installing and configuring: Setting up new computer systems, software, and peripherals, ensuring they are properly connected and functioning correctly.
• Upgrading and maintaining: Performing updates to software and hardware, ensuring systems are up-to-date and secure.
• Training users: Educating users on how to effectively use computer systems and software, including best practices for security and maintenance.
• Maintaining networks: Ensuring the smooth operation of local and wide area networks, troubleshooting network connectivity issues, and configuring network devices.
• Evaluating hardware and software: Assessing the performance and compatibility of new hardware and software, providing recommendations for improvements.
• Creating documentation: Developing user manuals, troubleshooting guides, and other resources to support users and enhance their understanding of computer systems.
• Working with other IT professionals: Collaborating with network administrators, system analysts, and other IT specialists to resolve complex issues and improve overall IT infrastructure.

Benefits

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree