Help Me Grow Care Coordinator

Contra Costa Crisis Center•Walnut Creek, CA

8d•$31 - $36

About The Position

The Help Me Grow (HMG) Care Coordinator is a full-time, non-exempt position responsible for providing care coordination and navigation support to families with children prenatal through age five. The Care Coordinator conducts phone-based intake, developmental screening (including Ages & Stages Questionnaires), referrals, and follow-up to help families access developmental, parenting, and community resources that support healthy child development. The position works closely with 211 call center staff, First 5 Help Me Grow partners, and community service providers to ensure seamless referral pathways and effective follow-up. Through consistent communication, documentation, and coordination, the Care Coordinator helps families connect with appropriate services and supports early identification of developmental and behavioral concerns. The role is operational and coordination-focused and operates within established program frameworks and procedures. It does not include supervisory or fiscal authority.

Requirements

Bachelor’s degree in early childhood development, child development, special education, social work, or related health or human services field
Experience in early childhood development, education, or a related field
Direct service experience with families of young children
Knowledge of early childhood development, early childhood mental health, and early identification systems
Proficient computer, software, and database literacy
Excellent written and verbal communication skills, including comfort with public speaking and presentations
Experience and demonstrated ability to work with racially, culturally, and economically diverse populations
Demonstrated ability to work independently and as part of a collaborative team
Ability to adapt, with minimal or no advance notice, to changes in agency operations, schedules, or assignments
Ability to read, analyze, and interpret professional publications and policy documents
Demonstrated commitment to equity and reducing disparities in access to services for children and families
Commitment to personal accountability and active participation in team building
Valid California Driver’s License, access to a working vehicle, and current automobile insurance
Ability to clear a criminal background check upon hire
Spanish language proficiency (verbal and written)

Nice To Haves

Experience serving children with special needs
Experience serving at-risk families with young children
Experience working with volunteers
Training or experience in telephone-based service delivery
Comfort and skill in public speaking and community education

Responsibilities

Provide intake, screening, referral, follow-up, and advocacy for families with young children
Serve as a liaison between Help Me Grow services and 211 call center staff to ensure coordinated screening, referral, and follow-up
Administer developmental and behavioral screenings, including Ages & Stages Questionnaires (ASQ)
Assist families and providers in understanding and navigating early intervention and child-serving systems
Support families through information, education, advocacy, and follow-up to address service access barriers
Ensure confidentiality and compliance with all applicable privacy and data-protection requirements
Support and monitor the day-to-day operations of Help Me Grow early identification, screening, surveillance, and referral workflows
Accurately enter, maintain, and monitor client data for tracking, reporting, and outcomes
Ensure timely, complete, and accurate documentation and reporting
Support preparation of required program, funder, and internal reports
Monitor relevant best practices, early identification efforts, and system developments at the local, state, and national level and communicate observations to program leadership
Participate in service quality assurance and continuous improvement activities to enhance effectiveness and cultural relevancy of services
Serve as the primary point of continuity for Help Me Grow outreach and partner engagement
Identify, outreach to, and maintain collaborative relationships with child-serving agencies, providers, and community networks
Coordinate, track, and support outreach activities, presentations, and community events to promote Help Me Grow and child development
Collaborate with the Resource Database Manager to ensure timely, accurate participation of partner agencies in the development and maintenance of the resource database
Gather partner and community feedback, identify operational gaps or barriers affecting families, and communicate findings to program leadership
Support the development and distribution of outreach and educational materials
Coordinate and regularly deliver public speaking engagements and presentations regarding the Help Me Grow system and Crisis Center services, and support participation by other Care Coordinators as appropriate
Support early childhood–related trainings and in-services for call specialists and volunteers, as assigned
Participate in Help Me Grow–related meetings, workgroups, and convenings, as funding allows
Work closely and cooperatively with program managers, coordinators, call center staff, and community partners
Participate in staff meetings, trainings, and team activities
Actively contribute to a healthy, respectful, and supportive workplace environment
Regularly drive and/or travel throughout Contra Costa and neighboring counties to perform job duties; driving is an essential function of this position
Perform other duties as assigned