At Leidos, we deliver innovative solutions guided by our commitment to deliver mission success for our customers. Our Mission, Vision, and Values guide the way we do business serving government and commercial customers with smarter, more efficient digital and mission innovations. The Digital Modernization Sector is focused on delivering secure, mission-focused solutions at scale to accelerate our customer's digital transformation objectives. We deliver secure, customized enterprise IT solutions, increase efficiencies, decrease burdens, and minimize vulnerabilities in complex IT operations. Offering a comprehensive, human-centric approach, we leverage our distinctive health technology capabilities to accelerate our customers' transformation needs so that they can better serve their beneficiaries. Leidos is seeking a highly qualified Help Line Manager to join our team. As a Help Line Manager, you will oversee a team of call center representatives responsible for ensuring the quality, timeliness, and accuracy of communication with beneficiaries and other program stakeholders. This role demands advanced problem-solving skills, leadership capabilities, and the ability to coordinate with other SSA partners to ensure professional and accurate telephone communication. Additionally, the Help Line Manager will be responsible for organizing Help Line-related training and testing opportunities to enhance team performance.