Help Desk

Wyetech • Santa Clara, CA

19h

About The Position

At Wyetech, you’ll be at the center of an award-winning corporate culture, breaking technological barriers and solving real-world problems for our federal government customers. We are committed to hiring the best of the best, and in return, we offer a world-class, truly unique employee experience that is rare within our industry.

Responds to complicated user questions on a variety of software packages and local area network issues; Suggests and initiates improvements in computer help desk processes and operations; Works with information resources staff to share computer user issues and concerns to ensure proactive resolution of information resources issues; Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests; May assist in orienting, training, assigning and checking the work of lower level employees; Performs various administrative duties using a variety of software packages; Provides technical assistance, with the supervision of a team leader, to computer operations staff and user community as needed.

Due to federal contract requirements, United States Citizenship and position appropriate security clearance is required. (e.g. Active TS/SCI security clearance with agency appropriate polygraph).

Requirements

• TS/SCI with agency appropriate poly
• Bachelor's degree in a technical, math or business discipline from an accredited college or university. This may be substituted for four (4) years of experience.
• Experience supporting help desk activities, such as but not limited to: responding to complicated user questions and escalating complex issues.
• Knowledge of a variety of supported computer software and local area network operations.
• Windows
• Linux
• VMware

Responsibilities

• Respond to moderately complex or non-routine user questions on a variety of software packages and local area network issues
• Perform various administrative duties using a variety of software packages
• Provide technical assistance under supervision
• Respond to complicated user questions on a variety of software packages and local area network issues
• Suggest and initiates improvements in computer help desk processes and operations
• Work with information resources staff to share computer user issue

Benefits

• Wyetech believes in generously supporting employees as they prepare for retirement. The company automatically contributes 20% of each employee's gross compensation to a Simplified Employee Pension (SEP) IRA, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds.
• Wyetech provides a generous PTO plan of up to 200 hours annually, aligned with applicable state leave regulations. Employees have the flexibility to adjust their PTO allocation at the start of each calendar year, ensuring it meets their evolving needs.
• Full-time employees have the option to participate in a variety of voluntary benefit plans including: A Choice of Medical Plan Options, some with Health Savings Account (HSA) Vision and Dental Life and AD&D Benefits Short and Long-Term Disability Hospital Indemnity, Accident, and Critical Illness Insurances Optional Identity Theft and Legal Protection Services
• Employee Referral Bonus Eligibility up to $10,000
• Mobility Among Wyetech-supported Contracts
• Various contract and work locations throughout Maryland, Virginia, Colorado, Texas, Utah, Alaska, Hawaii and OCONUS
• Various team-building events throughout the year such as: monthly lunches, summer company picnic, and an annual holiday party.
• Employees receive two complementary branded clothing orders annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees