Help Desk Tier I Representative

Lincoln Intermediate Unit • New Oxford, PA

55d • $21

About The Position

This role serves as a critical point of contact for IT support within the LIU, and the position's success is contingent on delivering exceptional customer service and resolving technical issues promptly and effectively. The individual in this role contributes significantly to maintaining a positive and productive technology environment for LIU users.

Requirements

• High school diploma or equivalent, required
• A two-year technical degree, plus a minimum of 1-3 years of experience within the technology support field, is preferred.
• Requires proficiency with the Microsoft and Google suites of office products.
• Must demonstrate strong organizational skills and attention to detail in handling tasks and responsibilities.
• Must uphold a high level of confidentiality when dealing with sensitive information and ensure the security of confidential data.
• Actively engage with and contribute to a collaborative team environment, fostering effective communication and cooperation with team members.
• Display flexibility in handling multiple tasks and adjusting work hours as needed to meet the demands and priorities of our customers.
• Exhibit the ability to prioritize tasks effectively and utilize time management techniques to ensure efficient and timely completion of responsibilities.
• Demonstrate a willingness to learn new skills and adapt to ongoing changes, staying open to acquiring new knowledge and capabilities.

Nice To Haves

• A two-year technical degree, plus a minimum of 1-3 years of experience within the technology support field, is preferred.

Benefits

• Medical (for a nominal premium), dental and vision insurance. Dental & Vision are at no cost to the employee.
• All full-time support staff receive a $30,000 life insurance policy, at no cost to the employee.
• Employee Assistance Program (EAP) for any employees and eligible dependents. You have the opportunity for 3 free counseling sessions per year, per person.
• Short-term Disability
• Long-term Disability
• Participation in Public School Employees Retirement System (PSERS)
• Paid Time Off
• Access to the Lincoln Health and Wellness Center - an on-site health clinic located at the New Oxford Central Office and York Learning Center. It is available to employees and their family members (2 years & older) enrolled in the LIU medical plan. There are no copays and/or deductibles for services provided at our health centers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED
• Number of Employees: 251-500 employees