Help Desk Technician

Fire Mountain Gems And Beads • Grants Pass, OR

355d

About The Position

The Help Desk Technician is primarily responsible for responding to end-user submitted tickets; triage and diagnose problems, troubleshoot solutions, and resolve issues.

Requirements

• Minimum two years of professional PC and/or Help Desk Technician experience
• Good working knowledge of the Windows operating system and MS Office applications
• Effective interpersonal skills to interact professionally with all staff and management of the organization
• Thrive in a team environment; actively listen to others, contribute ideas, collaborate and agree on solutions and action plans
• Prioritize multiple technical issues and tasks to reduce disruption to end users
• Work with and implement new software, equipment (scanners, printers), and system policies

Nice To Haves

• Experience with Macintosh operating system a plus
• Experience with Salesforce SaaS a plus

Responsibilities

• Install, modify and troubleshoot computer hardware and software systems, including in-house and third-party applications (Microsoft, Adobe, Salesforce etc.)
• Repair in-house desktop computers, laptops, printers, and related equipment
• Configure and install PC software, hardware, and peripherals
• Support audio/visual requirements in conference rooms and in General Meeting room
• Evaluate and order new IT equipment
• Provide technical assistance and training to system users
• Provide assistance with installation of networking cable
• Participate in IT projects as needed

What This Job Offers

• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 251-500 employees