Tetra Tech-posted 6 months ago
The Woodlands, TX
Professional, Scientific, and Technical Services

TETRA Technologies, Inc. is a global organization whose foundation and strength comes from the drive and dedication of our team members. We value equal employment opportunity to stimulate creativity and innovation in our workforce as we use our collective talents to develop unique solutions to address the world's energy challenges. Founded in 1981, TETRA (NYSE: TTI) is an energy services and solutions company focused on developing environmentally conscious services and solutions that help make people's lives better. With operations on six continents, the Company's portfolio consists of Energy Services, Industrial Chemicals, and Critical Minerals. In addition to providing products and services to the oil and gas industry and calcium chloride for diverse applications, TETRA is expanding into the low-carbon energy market with chemistry expertise, key mineral acreage, and global infrastructure, helping to meet the demand for sustainable energy in the twenty-first century.

  • Provide helpdesk support and resolve problems to the end user's satisfaction
  • Monitor ITSM for tickets assigned to the queue and process first-in first-out based on priority
  • Provide support for mobile devices
  • Create and maintain PC images
  • Follow internal IT processes
  • Assist with onboarding of new users
  • Install, test, and configure workstations, peripheral equipment, and software
  • Maintain inventory of all equipment, software, and software licenses
  • Troubleshoot hardware and software issues reported to the help desk
  • Assign users and computers to proper groups in Active Directory
  • Perform password resets for network access and applications
  • First responder to incoming issues
  • Technical documentation and prioritizing abilities
  • Basic network and system administration support
  • Interact with vendors for 3rd party IT support
  • High School Diploma or General Education Degree (GED) required; Associate Degree preferred
  • 3-5 years' experience
  • IT Certifications (example: MSITP, A+, Net+. Etc.)
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