Help Desk Technician
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About The Position
The Help Desk Technician plays a crucial role in ensuring the smooth operation of IT services within the organization. This position is primarily responsible for responding to end-user submitted tickets, which involves triaging and diagnosing problems, troubleshooting solutions, and resolving issues effectively. The technician will work closely with users to understand their technical challenges and provide timely assistance to minimize disruptions in their work processes. In addition to responding to tickets, the Help Desk Technician will be tasked with installing, modifying, and troubleshooting computer hardware and software systems. This includes both in-house and third-party applications such as Microsoft Office, Adobe products, and Salesforce. The technician will also be responsible for repairing in-house desktop computers, laptops, printers, and related equipment, ensuring that all devices are functioning optimally. The role requires configuring and installing PC software, hardware, and peripherals, as well as supporting audio/visual requirements in conference rooms and general meeting areas. The technician will evaluate and order new IT equipment as necessary, ensuring that the organization is equipped with the latest technology to support its operations. Additionally, the Help Desk Technician will provide technical assistance and training to system users, helping them to navigate and utilize the technology effectively. Participation in IT projects may also be required, allowing the technician to contribute to broader organizational goals and initiatives. This position demands a proactive approach to problem-solving and a commitment to providing excellent customer service to all staff members.
