Help Desk Technician

General Dynamics • Germantown, MD

384d • $57,034 - $77,168

About The Position

The Desk Technician role at General Dynamics Information Technology (GDIT) involves providing technical support to the Department of Energy. This position requires diagnosing and resolving IT issues, serving as the first point of contact for service desk inquiries, and ensuring customer satisfaction through effective problem resolution. The technician will work with various software systems and applications, manage user accounts, and document incidents in a ticketing system.

Requirements

• 3-6 years of helpdesk experience.
• CompTIA Security+ certification (DoD 8570 Compliance).
• Active Top Secret security clearance.

Responsibilities

• Diagnose and resolve application issues for end-users.
• Provide technical support for software systems including MS Operating Systems and Microsoft Office 365.
• Manage user accounts and group memberships via Active Directory.
• Create, modify, and delete distribution lists and shared mailboxes.
• Troubleshoot and resolve issues with desktops, thin clients, notebooks, and printers.
• Document and track customer incidents and requests in a ticketing management system.
• Support on-site installation and maintenance of IT equipment.
• Collaborate with the Department of Energy to solve IT issues.

Benefits

• Medical plan options with Health Savings Accounts.
• Dental plan options.
• Vision plan.
• 401(k) plan with company match.
• Paid time off including vacation, sick, and personal time.
• Paid parental leave.
• Military leave.
• Bereavement leave.
• Jury duty leave.
• Short and long-term disability benefits.
• Life and accidental death insurance.
• Critical illness insurance.
• Business travel and accident insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Transportation Equipment Manufacturing
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees