Help Desk Technician

Mgmt Global Consulting • Savannah, GA

382d • $60,000 - $70,000 • Remote

About The Position

The Level 1-2 Help Desk Technician is responsible for providing both onsite and remote technical support to clients in the Savannah, GA area. This hybrid role focuses on troubleshooting hardware and software issues while maintaining strong client relationships and ensuring smooth IT operations. The technician will respond to help desk tickets, deliver exceptional customer service, and collaborate with team members to resolve complex issues.

Requirements

• Proven experience in a Level 1-2 help desk or IT support role.
• Strong troubleshooting skills for both onsite and remote environments.
• Excellent communication and interpersonal skills; a personable demeanor is essential.
• Ability to prioritize tasks and work independently in a hybrid setup.
• Must reside in or be willing to relocate to the Savannah, GA area.

Nice To Haves

• 1-2 years of experience in help desk support.

Responsibilities

• Provide Level 1-2 technical support, including troubleshooting hardware, software, and network issues.
• Perform onsite visits to clients in Savannah, GA, as needed, while also offering remote support.
• Respond to and resolve help desk tickets promptly and professionally.
• Deliver exceptional customer service, maintaining a personable and client-focused approach.
• Collaborate with team members to escalate and resolve complex issues.
• Maintain accurate documentation of client interactions, troubleshooting steps, and solutions.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed