Help Desk Technician

Robson Communities•Sun Lakes, AZ

53d

About The Position

The Helpdesk Technician provides first-level technical support to end users, ensuring timely and effective resolution of hardware, software, and network issues. This role is also responsible for the configuration, security setup, and user training related to Microsoft OneDrive and SharePoint, supporting the organization's efforts to maintain a secure and efficient cloud collaboration environment.

Requirements

Four years of experience, or a combination of education and experience, in computer support, with strong proficiency in the Microsoft suite of products.
Service Desk Management
Microsoft 365 Administration
Technical Support
Process Improvement
Technical documentation

Responsibilities

Provide daily technical support to staff for desktop systems, applications, and network connectivity.
Troubleshoot and resolve issues with Windows PCs, printers, mobile devices, and software applications.
Set up and configure new hardware, operating systems, and standard applications.
Administer and support Microsoft OneDrive and SharePoint environments, including user provisioning, permission management, and security configuration.
Develop and deliver training and documentation to end users on secure and effective use of OneDrive and SharePoint.
Maintain accurate records of issues, solutions, and asset inventory within the helpdesk ticketing system.
Prepare reports by collecting, analyzing, and summarizing information and trends from helpdesk software. Review these reports to identify recurring patterns of issues related to equipment, systems, or users. Provide management with regular reports detailing the number of work orders processed, their locations, and the types of problems resolved.
Participate in projects to improve IT processes, enhance system performance, and increase end-user satisfaction