IT Help Desk Technician

JINKO SOLAR U.S. INDUSTRIES INC.-posted 2 days ago
Full-time • Entry Level
Jacksonville, FL
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What You’ll Be Doing as Help Desk Support  Assist users in resolving issues with PCs, desktop applications, antivirus software, smartphones, and printers. Work in a fast-paced environment alongside a dedicated team of IT professionals supporting a 24/7 manufacturing facility.

  • Provide first-level support for Microsoft Windows desktop environments.
  • Troubleshoot and resolve issues related to hardware, software, printers, network connectivity, and user access.
  • Install, configure, and maintain desktop computers, laptops, peripherals, and mobile devices.
  • Set up user accounts, permissions, and profiles in accordance with company policies.
  • Support Microsoft 365 applications, email, and collaboration tools.
  • Install, configure, and manage network and local printers.
  • Utilize ticketing and remote support tools to respond to user requests efficiently.
  • Document all work performed, including troubleshooting steps and resolutions.
  • Escalate complex issues to senior IT staff when necessary and follow through to resolution.
  • Provide guidance to users on technology best practices and cybersecurity awareness.
  • Assist with inventory management, asset tracking, and IT onboarding for new employees.
  • Participate in a scheduled on-call rotation to support a 24/7 operation when required.
  • Associate’s or bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work experience.
  • Strong understanding of Microsoft Windows desktop environments.
  • Familiarity with Active Directory, Microsoft 365 administration, and basic networking concepts (TCP/IP, DNS, DHCP).
  • Strong problem-solving abilities and eagerness to grow technically.
  • Excellent customer service skills; patient, professional, and solution oriented.
  • Ability to work independently and collaboratively within a team.
  • Ability to manage multiple tasks in a fast-paced environment.
  • CompTIA A+, Network+, or Security+ certifications are valued for the foundational expertise they represent, though they are not required.
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