Help Desk Technician

TOK Commercial • Boise, ID

31m

About The Position

TOK is seeking a talented Help Desk Technician who will be responsible for support and management of computers, devices, and software across the organization. This role provides technical troubleshooting, user assistance, and clear communication and training to end users.

Who We Are:
Locally and independently owned company founded in 1991.
The leading commercial real estate firm in Idaho.
Voted by our employees as one of Idaho’s Best Places to Work for eighteen (18!) consecutive years. We encourage you to join our team and see why!

As a Help Desk Technician, a typical day includes performing these essential duties and responsibilities

Requirements

• Experience and knowledge supporting Windows-based devices and hardware required.
• Experience and knowledge supporting Windows-based software and applications required.
• Strong verbal and written communication skills.
• Intermediate proficiency in Microsoft Word, Excel, and Outlook.
• Ability to work under pressure in a fast-paced environment, with excellent time management and organizational skills.
• Ability to maintain professional relationships and deliver exceptional customer service by treating others with respect, working toward common goals, and responding promptly to issues and requests.
• Demonstrated ownership of tasks, project management capability, and process improvement experience.
• Ability to extrapolate complex technical concepts into clear, user-friendly language
• Ability to remain professional while occasionally working in occasionally stressful situations.
• Ability to remain in a stationary position at least 50% of the time, and occasionally move about the office to access necessary materials and operate office equipment.
• Ability to effectively communicate with clients and team members, interpret instructions, and exchange accurate information.
• Sufficient visual and mental perception to comprehend written requirements, and determine appropriate actions to meet quality standards.
• Ability to lift and carry objects up to 30 pounds and work in an office environment that requires walking, bending, stooping, kneeling, crouching, and extended periods of sitting.
• Ability to crawl or position oneself to maintain computers in various locations, including under the desks and in server rooms.

Responsibilities

• Provide daily support and management of user devices.
• Participate in user support team and manage tickets through the Help Desk for both local and remote users.
• Troubleshoot computers, smartphones, and tablets, providing first-level hardware and software support.
• Troubleshoot software applications including Outlook, Word, Excel, PowerPoint, Adobe products, and other business applications.
• Instruct and train users on computer hardware, systems, and applications.
• Stay current on technology changes and recommend appropriate system updates and software upgrade timing.
• Perform proactive computer maintenance, including physical and digital cleaning.
• Maintain reliable and predictable attendance.
• Perform other IT duties as assigned by Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees