Help Desk Technician
About The Position
Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. Job Posting ExternalPrimary Responsibilities Provide basic technical support for computer software and hardware issues using established processes and procedures to identify and resolve routine end user questions and problems. Identify and resolve software applications and business processes, troubleshoot and repair new or existing hardware. Install, configure, and verify correct operation of peripheral components such as personal computers, data collection devices, monitors, and printers. Provide technical support for manufacturing machines running a variety of operating systems (Windows, Windows Embedded, Linux, etc.) to connect to a network and Windows file share. Provide on-site eyes and hands for remote network and server administrators.
Requirements
- High school diploma or equivalent is required.
- Must have good communication and interpersonal skills.
- Must have a valid driver’s license.
Nice To Haves
- One to two years of experience with PC operating systems and business application software systems is preferred.
- Knowledge of Windows 7, 8 & 10, Wyse Thin OS, Microsoft SCCM, Outlook, and Active Directory preferred.
Responsibilities
- Provide basic technical support for computer software and hardware issues using established processes and procedures to identify and resolve routine end user questions and problems.
- Identify and resolve software applications and business processes, troubleshoot and repair new or existing hardware.
- Install, configure, and verify correct operation of peripheral components such as personal computers, data collection devices, monitors, and printers.
- Provide technical support for manufacturing machines running a variety of operating systems (Windows, Windows Embedded, Linux, etc.) to connect to a network and Windows file share.
- Provide on-site eyes and hands for remote network and server administrators.
Benefits
- Health/Dental/Vision/Prescription Drug Plan
- Flexible Benefits Plan
- 401K Retirement Savings Plan
- Life and Disability Benefits
- Paid Parental Leave
- Paid Holidays
- Paid Vacation
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
