Help Desk Technician, Tennessee Department of Transportation (TDOT) @Advizex

Myriad360•Nashville, TN

2d•Onsite

About The Position

This position will join the Advizex team, a Myriad360 company. About Advizex Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. As part of Myriad360’s growing portfolio, Advizex continues to operate with the same trusted expertise and customer-first philosophy—now strengthened by broader resources and reach. For over 50 years, Advizex has done more than simply keep pace with technology—it has helped organizations stay ahead of it. With deep, real-world experience across healthcare, education, government, manufacturing, and retail, Advizex delivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI. This role will join the Advizex team and play a key part in continuing that legacy. Learn more about Advizex here ! Role Overview We pride ourselves on providing exceptional Managed IT services to our clients. Our team believes that the way to build trust and a long-term client relationship is by ensuring that expectations are crystal clear, making our work transparent, and being great communicators. Advizex brings in-depth and proven expertise to managed services. We view technology holistically, which means we take the time to understand our customers business environment and objectives before delivering actionable ideas to improve our customers IT infrastructure and user experience. Location: On-site. Candidates must be able to work in the Nashville, TN 37243 office.

Requirements

Must be able to lift at least 50 pounds.
IT Call Center Experience preferred
Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required
Printer Administration and Troubleshooting
Server Print Queue, and local Queues
Active Directory Management
Able to navigate Different OUs
Able to look up attributes
Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
Setting up new phones/Ipads
Resetting iTunes accounts
Resetting network settings
Backup/Restore device data
Video Conferencing
Cisco WebEx
MS Teams
Cisco Presence video solutions
Network troubleshooting
Internal vs external VPN
LTE
Wifi
Application Troubleshooting
Account permission
Compatibility settings
Browser vs installed
Remote support
MSRA
RDP
TEAMs
Webex
Hardware Deployment

Responsibilities

Initial point of contact for customers that require technical assistance via phone, email, and instant message
Assist end users with diagnosing and troubleshooting issues remotely
Accurately document incidents and service requests and route to the appropriate support team
Work with a variety of clients with a wide range of technology platforms and solutions
Interface with vendors for escalations and warranty repairs such as telecom providers and OEMs
Recommend process improvements to increase customer satisfaction
ServiceNow Ticket management
Ticket assignment