IT Help Desk Support Technician: All Programs [Position # 44] SIGN-ON BONUS & ON-CALL PAY!

David Lawrence Center•Naples, FL

21d•$21•Onsite

About The Position

This position is a fast-paced and imperative component to our organization; task prioritization is constantly shifting, and multiple hats are worn. It is a great opportunity for IT-minded individuals that have the skills to maintain a calm and professional attitude when handling multiple projects as they provide a high level of internal Customer Service.

Requirements

Excellent network/computer diagnostic skills = Required
Experience with (= Required): o Help Desk ticket systems o Desktop and network security o Microsoft Office 365 applications/configuration (Including Teams) o Telecommunications systems
Deep understanding of Desktop Operating System (Windows 11 Professional) deployment, configuration and administration = Required
Working knowledge of Microsoft Windows Server 2016/2019 technologies (O365, Exchange, Active Directory, Azure, Entra ID, Intune etc.) = Required
Experience supporting and troubleshooting of PC Desktops, laptops, printers, copiers, iPads, iPhones and Android Mobile devices in an enterprise environment = Required
Experience working with outside vendors on Networking, Telecommunications, Audio/Visual, Printer/Copier support and completion of projects = Required
A degree in Computer Science, Management Information Systems or a related field = Required (A combination of HS/GED, Technical/Vocational Certificates and job experience MAY be substituted)
Active/Clear FL Driver's License = Required
Availability to work overtime when needed = Required
Effective skills in task prioritization, management and organization = Required
Consistent and conscientious communication style (verbal and written) = Required
Proven analytical and problem-solving abilities = Required
Comfortable working both independently and in a group = Required
Ability to assess, negotiate and resolve complex issues/questions = Required
Service-focused attitude with the ability to assess individual circumstances = Required
Dedication to meeting and exceeding end user expectations = Required
Staying compliant on all trainings and immunizations = Required
Ability to pass Level II DCF Mental Health Fingerprinting (General Information can be found HERE), Drug Screen and Local Criminal Check = Required

Nice To Haves

Industry Certifications (a plus but not required!): o Network /A /Security o Microsoft Technology Associate (MTP) o Microsoft Certified IT Professional (MCITP) o Microsoft Certified Desktop Support Technician (MCDST)

Responsibilities

On-site and remote help desk technical support to assist staff in troubleshooting their computer hardware and/or software.
On-site and remote technical support to assist staff with DLC's electronic medical record (EMR).
Gathering and providing necessary information to IT Director to efficiently diagnose and resolve the issue within the scope of IT Standards if needed.
Providing End User Setup and support on the installation of new hardware, software, and phone systems within all facilities.
Maintaining documentation on equipment adds/moves/disposal of IT related equipment.
Identifying and learning appropriate software and hardware used and supported by the organization.
Performing hands-on fixes at the network/desktop level, including installing and upgrading software and configuring systems and applications.
Providing on-site training on network hardware and software systems as defined by IT standard operating procedures.
Troubleshooting/resolving network outages and interruptions.
Supplying IT On-Call 24/7 after-hours support (on rotation).