Help Desk Technician

Heartland Community College • St. Louis, MO

4d • Onsite

About The Position

As a Help Desk Technician, you will be a vital member of Murphy’s IT team. You will be responsible for providing fast and useful technical assistance in operating computers and phone systems. An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and work toward a solution.

Requirements

• Proficient in tools of communication (Word, Excel, PowerPoint, Outlook, etc.)
• Ability to support, monitor, test, and troubleshoot hardware and software
• Proficient in Windows operating systems
• Proficient with IOS devices
• Strong problem-solving and analytical skills
• Ability to quickly learn new technologies and concepts
• Excellent communication skills that include listening, verbal, and written skills

Responsibilities

• Supporting, monitoring, testing, and troubleshooting hardware, software, and IT issues
• Ensuring all information systems are operated, maintained, and disposed of per compliance directives
• Ensure all users have the appropriate security clearance, and authorization, and need to know, and are aware of their security responsibilities
• Support the management and technical team by being an organizational bridge of communication and specifications

Benefits

• A collaborative, family-friendly work environment
• Knowledge and expertise that has helped us grow and thrive for nearly 120 years
• Competitive pay and an excellent benefits package, including health and life insurance, a robust wellness program, 401(k), and profit sharing.
• A robust PTO program designed to support real work–life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees